Allison Transmission is dedicated to providing the highest quality service and care for our customers and partners around the world.
Allison HUB™ provides a centralized location for access to Allison technical information. Access to Allison HUB is available to everyone and provides approximately 1,600 Allison Authorized Distributors and Dealers worldwide with additional resources that support the service of Allison products.
Allison is dedicated to providing our customers, end-users and Allison Authorized Service Network with the latest electronic diagnostics and tooling resources. We invest daily in our tools and training to help ensure you will see the full value of your investment in your Allison propulsion solution.
Allison offers a variety of ways to gain access to technical publications such as operator's manuals, service manuals or troubleshooting guides. Whether you want to purchase a physical copy of a specific publication or gain access to a digital library of numerous publications, there is a solution for you.
Allison's product training opportunities combine a variety of proven delivery methods to help ensure maximum learning potential for the service professional. We are dedicated to providing our customers, end-users and Allison Authorized Service Network with the latest technical information and training resources.
Do you have Allison Transmission parts or service related questions? If so, view our frequently asked questions below to find the answer you are looking for.
Allison HUB™ provides a centralized location for access to Allison technical information. Access to Allison HUB is available to everyone. Likewise, Allison HUB provides approximately 1,600 Allison Authorized Distributors and Dealers worldwide additional resources that support the service of Allison transmissions.
If you wish to delete your HUB™ account, or have questions regarding HUB access, send us a message at HUB@allisontransmission.com. Allison also offers Allison HUB Premium, a subscription service, which is available to all global customers and provides premium Allison HUB access to official Allison service information, technical publications and literature.
Fluid and filter change intervals can be found here.
All maintenance, troubleshooting, repair and overhaul information can be found on ePubs. Repair Maintenance Information content can be found by searching by topic, product family, or document type here.
Parts identification can be found here.
If applicable, field actions and recall information for your specific transmission can be found here.
Technical Service Bulletins (Tech Tips, Service Tips, Warranty Publications, etc.) can be found here.
The Special Service Tools Web Store allows all users the ability to find and purchase service tools which are unique to perform repair and maintenance procedures on Allison products. These tools have been designed to work efficiently and effectively without damaging your Allison Automatic.
Product training at Allison combines a variety of proven delivery methods to help ensure maximum learning potential for the service professional. All training is offered through Allison eLEARN™, our Learning Management System (LMS).
Diagnostic Trouble Code Identification and Resolution can be found in the Troubleshooting manual which corresponds with your transmission product family, located on ePubs here.
Symptom Resolution can be found in the appropriate Troubleshooting manual located on ePubs here.
Integrated Diagnostics: Allison DOC® (Diagnostic Optimized Connection) is a Windows-based diagnostic tool that allows users to troubleshoot and service Allison electronically controlled commercial transmissions and transmission control systems. Each Allison DOC software program requires a separate valid subscription license to activate the product. For more information about Allison DOC, visit https://hub.allisontransmission.com/allison-doc.
Electronic control module (TCM, VCM, HGM, Etc.) updates and changes to Customer Modifiable Configurations are made using Allison DOC®. For more information about Allison DOC, visit allisonstore.noregon.com.
For replacement electronic control modules, Allison TCM Reflash™ provides customers worldwide accurate, reliable and trackable calibrations. Information on TCM Reflash is here.
For inquiries regarding Allison DOC®, please visit here or email DOCsupport@noregon.com.
For inquiries regarding HUB™ access, please email HUB@allisontransmission.com.
For inquiries regarding becoming an Allison Authorized Dealer or overhaul dealer, please provide your contact information here.
For validation of independently developed non-proprietary diagnostics systems, please submit a request by contacting your local Allison office, click here.
For inquiries regarding Allison Transmission Special Service Tools, please call 1-866-621-2128 or email allisontools@snapon.com.