Allison DOC® (Diagnostic Optimized Connection) Subscription Service
We are excited to introduce the updated Allison DOC, launching January 1st, 2025. This page is designed to support that transition. Access to the current DOC tool will stop on January 1st, and all users will need to begin using the new tool. All current active subscriptions will be honored in the new Allison DOC tool. To purchase and download the updated DOC tool (on or after January 1st) access the Allison DOC page on the Allison HUB. Don’t have a HUB Account? Easily create one here.
PLEASE NOTE: Allison DOC is the only Allison Authorized tool for diagnosing and troubleshooting Allison propulsion systems. Using any other diagnostic tool on Allison products runs the risk of inaccurate diagnosis of problems due to obsolete and incomplete information.
Allison DOC® Subscription Service is a Windows-based diagnostic tool that allows users to diagnose, troubleshoot, service, and re-program Allison electronically controlled commercial propulsion solutions and transmission control systems. Each Allison DOC Subscription Service software product requires a separate valid, time-based subscription license to activate the product.
We continually invest in our tools and training to help ensure that you will see the full value of your investment in our product. Allison offers access to fleets, end-users and technicians to the right tools specified for your transmission or eAxle, as well as extensive knowledge through our online service tool portals.
Allison DOC Subscription Service is RP1210C compliant and is compatible with RP1210C compliant vehicle communication interfaces (VCI) or translator devices.
All Allison Authorized Distributors and Dealers have the right tools, training and parts. Given their extensive experience and knowledge, they are always your first choice to properly service your Allison transmission, Hybrid solution or eAxle.
Below is a list of the Allison DOC® Subscription Service product types:
- Allison DOC® Premium is designed for use on 1000 Series™ and 2000 Series™, 3000 Series™ and 4000 Series™, TC10® Product Family transmissions and select Off-Highway solutions.
- Allison DOC® Premium (H 40/50 EP™ and eGen Flex™) is designed for use with Allison’s H 40/50 EP™ and eGen Flex™ Systems. It is capable of reading from H 40/50™ and eGen Flex™ System controllers using the J1939 communication protocol.
- Allison DOC® Fleets supports 5th and 6th Generation Transmission Control Modules (TCMs) (1000 Series and 2000 Series, 3000 Series and 4000 Series, TC10 and Off-Highway Product Families) with the latest features.
- Allison DOC® Premium + Flash provides all of the same functionality as Allison DOC Premium, plus the ability to flash Allison 5th and 6th Gen TCMs.
- Allison DOC® Classic is full-functionality diagnostic software designed for use on 1000/2000 and 3000/4000 Product Family transmissions, and Off-Highway transmissions utilizing Allison 4th Gen, WTEC3, WTEC2, CEC3, CEC2, CEC, and 1000/2000 Pre-4th Gen Controls. Note: a copy of Allison DOC® Classic is included with every DOC subscription type mentioned above.
After January 1, 2025, licenses for each of the above listed products can be purchased through the Allison DOC Webstore.
Vehicle Communication Interfaces + Translator Devices
Allison DOC® Subscription Service is RP1210C compliant and is compatible with RP1210C compliant vehicle communication interfaces (VCI) or translator devices.
Training Materials
To support users throughout this transition, Allison has created Training Materials including a User Manual, Training Videos, and recorded Webinar content. The list of content below will be updated regularly throughout the transition period.
User Manual
Training Videos
How to Download a Cal without Having to Hookup to a TCM
Action Requests - Reset/Clear Shift Adaptive Parameters
Action Requests - Solenoid Lamp and Programmed Output Tests
Reprogramming and Reflash Offline with Dongle
Take Offline Vs Working Offline
Viewing Live Data - Datalogger
Ordering Allison DOC Subscription
Training Webinars