Allison HUB™

Allison HUB™ provides a centralized location for access to Allison technical information. Access to Allison HUB is available to everyone. Likewise, Allison HUB provides more than 1,400 Allison Authorized Distributors and Dealers worldwide additional resources that support the service of Allison transmissions.

Basic User Account Features

The below features are free and available to all Allison HUB™ users:

Bulletins

Service Tips provide general notifications and service procedures regarding Allison products.
Warranty Booklets contain warranty information for Allison transmissions used in all applications. They provide the starting dates, mileage and hours (available in most applications) of each transmission warranty.

Operator's Manuals

Our library of Operator’s Manuals covers all current products and is available in a variety of languages. Topics include Power Take-Off (PTO) operation, shift selectors, prognostics, diagnostics, care and maintenance and even driving tips. Users are guaranteed to find each printed manual’s latest revision within this online collection. To learn more about our technical publications, click here.

Warranty Status Check

The Warranty Status Check tool allows users to check for coverage on a transmission based on serial number. Results shown are for serial numbers registered with Allison or for transmissions registered with added Extended Transmission Coverage (ETC).

Web-Based Service Training

Web-Based Training (WBT) modules currently available through a Basic user Allison HUB™ account include product familiarization, preventive maintenance and basic diagnostic information for Allison Transmission’s most popular on-highway transmissions - the 1000 Series™, 2000 Series™, 3000 Series™ and 4000 Series™ automatic transmissions. To learn more about our training opportunities, click here.

Allison HUB™ Premium

Allison also offers Allison HUB™ Premium, a subscription service, which provides an enhanced level of Allison HUB™ access for Allison Authorized Distributors and Dealers and Basic users.

Key features of Allison HUB™ Premium include:

Additional Bulletins

Expand your access with these additional publications:

Instruction Sheets contain detailed technical information for repairs of specific products and are vital for inspections.
Service Information Letters provide instructions for troubleshooting technical components, enhancing product reliability.

Digital Manuals*

Digital Manuals provide instant access to the latest revisions of Allison's printed manuals in online and offline formats. To access this feature, users can login directly to Allison’s Digital Manuals portal or access this login link through their Allison HUB™ account. Our iOS and Android Digital Manuals mobile apps also offer access when on the go. Covering all current products, users can access:

Operation and Maintenance
Principles of Operation
Mechanics Tips
Service Manual
Troubleshooting Manual

*Our Digital Manuals feature is currently not available or accessible for users in China.

Parts Catalog

The Allison Parts Catalog is a product database available on Allison HUB™ that allows users to search by Serial, Assembly or Detail Part Numbers.

Unit History

Search for build/ship and warranty information to find historical build data, configuration information and warranty claims performed on a transmission.

FAQ

Allison HUB Premium Plans + Pricing

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*1 Month, Day and Hour Plans are available for purchase only in Europe.

**To receive Allison channel partner pricing, you must be logged into your Allison Transmission Publications Web Store account. To request an account, visit the Publications Web Store, select Request for an Account link and complete the registration form. If you plan to utilize a PO for purchasing, you will need to contact Gilmore Global for assistance.

How to Purchase Allison HUB Premium

Request an Allison HUB account here.
Login to your Allison HUB account and select Publications Web Store under the Publications tab.
Within the Publications Web Store, search ATI-HUB-SUB to purchase Allison HUB Premium.
Within your Order Confirmation email, select the Claim Digital Content link where you will then be taken to a screen to assign the subscription(s) that were purchased. Enter your name, email address and Allison HUB username (under the Comments section) when assigning this new subscription. Multiple subscriptions can be purchased and activated at once.
You will receive an email notifying you that your Digital Manuals access has been assigned. You will follow the directions within that email to set your Digital Manuals account password. Our Digitals Manuals portal and Allison HUB have separate logins.
After purchase, within 24-48 hours, login to your Allison HUB account to activate Allison HUB Premium's features by selecting Profile > Manage Subscriptions > Activate Now and accept to the subscription's terms of use.

I purchased Allison HUB Premium and its features are not appearing within my Allison HUB account. How do I activate them?

When logged into your Allison HUB account, please select Profile > Manage Subscriptions > Activate Now and accept to the subscription package's terms of use. If you are not seeing a subscription package applied to your HUB account, please contact hub@allisontransmission.com. Please note, after purchasing Allison HUB Premium from the Allison Transmission Publications Web Store, it will take 24-48 hours for features within Allison HUB to be applied to your Allison HUB account.

Can subscriptions or Allison HUB accounts be shared?

Neither subscriptions or Allison HUB accounts can be shared per the terms of use found on our website allisontransmission.com.

When I try to login to Allison HUB, I receive a message stating that my account is inactive. How do I reactivate my account?

After 90 consecutive days of not logging in, Allison HUB accounts are automatically inactivated. To reactivate your account, select the hyperlinked "here" within the "Please request to reactivate your account here" message and complete the form. Requests are typically fulfilled within 24-48 hours.

I forgot my username and/or password to Allison HUB. What should I do?

To retrieve your Allison HUB username and/or to reset your password, select either the "Forgot Username?" or "Forgot Password?" link on the login page of Allison HUB. Complete either of the self-service forms to receive an auto-generated email that will be sent to the email address associated with your account.

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