Allison HUB™

The Allison HUB™ provides a centralized location for access to Allison technical information. Access to the Allison HUB is available to everyone. Likewise, the Allison HUB provides over 1,400 Allison Authorized Distributors and Dealers worldwide additional resources that support the service of Allison transmissions.

basic user account features

The below features are free and available to all Allison HUB users:

Web-Based Service Training

Web-Based Training (WBT) modules currently available through a Basic user Allison HUB account include product familiarization, preventive maintenance and basic diagnostic information for Allison Transmission’s most popular on-highway transmissions - the 1000 Series™, 2000 Series™, 3000 Series™ and 4000 Series™ automatic transmissions. To learn more about our training opportunities, click here.

Service Tips

Bulletins that provide general notifications and service procedures regarding Allison products.

Warranty Status Check

The Warranty Status Check tool allows users to check for coverage on a transmission based on serial number. Results shown are for serial numbers registered with Allison, or for transmissions registered with added Extended Transmission Coverage (ETC).

Allison HUB™ Premium

Allison also offers Allison HUB™ Premium, a subscription package service, which provides an enhanced level of access for Allison Authorized Distributors and Dealers and Basic users.

Key features include:

Digital Manuals

Digital Manuals provide instant access to the latest revisions of Allison's printed manuals in online and offline formats. To access this feature, users can login directly to Allison’s Digital Manuals portal or access this login link through their Allison HUB account. Covering all current products, users can access:

- Operation and Maintenance
- Principles of Operation
- Mechanics Tips
- Service Manual
- Troubleshooting Manual

Allison Mobile App

iOS and Android mobile apps available to access Digital Manuals on the go.

Instruction Sheets

Instruction Sheets contain detailed technical information for repairs of specific products and are vital for inspections.

Parts Catalog

The Allison Parts Catalog is a product database available on the Allison HUB that allows users to search by Serial, Assembly or Detail Part Numbers.

Service Information Letters

Service Information Letters provide instructions for troubleshooting technical components, enhancing product reliability.

Unit History

Search for build/ship and warranty information to find historical build data, configuration information and warranty claims performed on a transmission.

*Available Plans and Pricing below.

FAQ

Allison HUB Premium Plans + Pricing

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*1 Month, Day and Hour Plans are available for purchase only in Europe.

**To receive Allison channel partner pricing, you must be logged into your Allison Transmission Publications Web Store account. To request an account, visit the Publications Web Store, select Request for an Account link and complete the registration form. If you plan to utilize a PO for purchasing, you will need to contact Gilmore Global for assistance.

Can subscription packages or Allison HUB accounts be shared?

Neither subscription packages or Allison HUB accounts can be shared per the terms of use found on our website allisontransmission.com.

I purchased Allison HUB Premium and its features are not appearing within my HUB account. How do I activate them?

When logged into your Allison HUB account, please select Profile > Manage Subscriptions > Activate Now and accept to the subscription package's terms of use. If you are not seeing a subscription package applied to your HUB account, please contact allisonhub@allisontransmission.com. Please note, after purchasing Allison HUB Premium from the Allison Transmission Publications Web Store, it will take 24-48 hours for features within the Allison HUB to be applied to your Allison HUB account.

I forgot my username and/or password to the Allison HUB. What should I do?

To retrieve your Allison HUB username and/or to reset your password, select either the "Forgot Username?" or "Forgot Password?" link on the login page of the Allison HUB. Complete either of the self-service forms to receive an auto-generated email that will be sent to the email address associated with your account.

When I try to login to the Allison HUB, I receive a message stating that my account is inactive. How do I reactivate my account?

After 90 consecutive days of not logging in, Allison HUB accounts are automatically inactivated. To reactivate your account, select the hyperlinked "here" within the "Please request to reactivate your account here" message and complete the form. Requests are typically fulfilled within 24-48 hours.

Allison HUB Login

How to Purchase Allison HUB Premium

To take full advantage of Allison HUB Premium's features,

1. Request an Allison HUB account here.
2. Login to your Allison HUB account and select Publications Web Store under the Publications tab.
3. Within the Publications Web Store, search ATI-HUB-SUB to purchase Allison HUB Premium.
4. After purchase, within 24-48 hours, login to your Allison HUB account to activate Allison HUB Premium's features by selecting Profile > Manage Subscriptions > Activate Now and accept to the subscription package's terms of use.

Questions

Contact your Allison representative or send us a message at allisonhub@allisontransmission.com.