Allison HUB™

Allison HUB provides a centralized location for access to Allison technical information. Access to Allison HUB is available to everyone. Likewise, Allison HUB provides approximately 1,500 Allison Authorized Distributors and Dealers worldwide additional resources that support the service of Allison transmissions.

Basic User Account Features

The below features are free and available to all Allison HUB users:

Bulletins

Service Tips provide general notifications and service procedures regarding Allison products.
Warranty Booklets contain warranty information for Allison transmissions used in all applications. They provide the starting dates, mileage and hours (available in most applications) of each transmission warranty.

Operator's Manuals

Our library of Operator’s Manuals covers all current products and is available in a variety of languages. Topics include Power Take-Off (PTO) operation, shift selectors, prognostics, diagnostics, care and maintenance and even driving tips. Users are guaranteed to find each printed manual’s latest revision within this online collection. To learn more about our technical publications, click here.

Warranty Status Check

The Warranty Status Check tool allows users to check for coverage on a transmission based on serial number. Results shown are for serial numbers registered with Allison or for transmissions registered with added Extended Transmission Coverage (ETC).

Web-Based Service Training

Web-Based Training (WBT) modules currently available through a Basic user Allison HUB account include product familiarization, preventive maintenance and basic diagnostic information for Allison's most popular on-highway transmissions - the 1000 Series™, 2000 Series™, 3000 Series™ and 4000 Series™ automatic transmissions. To learn more about our training opportunities, click here.

Allison HUB Premium

Allison also offers Allison HUB Premium, a subscription service, which is available to all global customers and provides premium Allison HUB access to official Allison service information, technical publications and literature.

Key features of Allison HUB Premium include:

Additional Bulletins

Expand your access with these additional publications:

Instruction Sheets contain detailed technical information for repairs of specific products and are vital for inspections.
Service Information Letters provide instructions for troubleshooting technical components, enhancing product reliability.

Allison ePubs

Allison ePubs houses the latest revisions of Allison's technical manuals in an online format, with offline and mobile app access coming soon. Covering all current products, users can access:

Operation and Maintenance
Principles of Operation
Mechanics Tips
Service Manual
Troubleshooting Manual

Parts Catalog

The Allison Parts Catalog is a product database available on Allison HUB that allows users to search by Serial, Assembly or Detail Part Numbers.

Unit History

Search for build/ship and warranty information to find historical build data, configuration information and warranty claims performed on a transmission.

FAQ

Allison HUB Premium Plans + Pricing

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*Please contact your Allison representative if you believe your company is eligible to receive special pricing.

How to Purchase Allison HUB Premium

Request an Allison HUB account here.
Login to your Allison HUB account and select Subscriptions under the Publications tab.
Select your subscription’s Duration > Accept to the Terms of Sale > Select Purchase.
After you complete the purchase process, you can enjoy your premium features when logged into your Allison HUB account.

Can subscriptions or Allison HUB accounts be shared?

Neither subscriptions or Allison HUB accounts can be shared per the terms of use found on our website allisontransmission.com.

When I try to login to Allison HUB, I receive a message stating that my account is inactive. How do I reactivate my account?

After 90 consecutive days of not logging in, Allison HUB accounts are automatically inactivated. To reactivate your account, select the hyperlinked "here" within the "Please request to reactivate your account here" message and complete the form. Requests are typically fulfilled within 24-48 hours.

I forgot my username and/or password to Allison HUB. What should I do?

To retrieve your Allison HUB username and/or to reset your password, select either the "Forgot Username?" or "Forgot Password?" link on the login page of Allison HUB. Complete either of the self-service forms to receive an auto-generated email that will be sent to the email address associated with your account.

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