Allison Transmission

Not at all. The chamber will maintain ambient temperatures (-50°C < +50°C) continuously as you run your vehicle under heavy loads. This also includes humidity control. The altitude conditions will also be held under heavy power from sea level to 5km of elevation (-40°C < +70°C inlet temperatures).

We are equipped to perform your testing based on test plans and hardware alone. A technical review will be had for each of these milestones:

• During the quoting process
• Kick-off meeting after PO awarded and scheduled
• Test setup confirmation (if needed)
• Post process data analysis

Allison Transmission has separately secured data systems, management systems, and sales systems for the VE+ET. Allison Transmission is even considered an outside customer to AIS.

We will operate the following services:

• Test vehicle moving, test preparation, and maintenance
• Test vehicle driving on/off dyno
• Engineering support

The customer is allowed to do the following:

• Test vehicle preparation and maintenance
• Customers can ride in the vehicle while our techs drive.
• Engineering support

The facility’s use is intended for roughly 50% Allison work and 50% non-Allison work (available to the market).

• eGen Flex™ Geofencing User Guidelines — #9077
• Allison Transmission Electronic Service Tools Position Report — #2804A
  
• Towing of Vehicles Equipped with Allison Transmissions — #5580C
• Troubleshooting Techniques for Low Power Complaints with Cummins ISB/ISL Engine — #1707C
• Allison DOC^® Subscription Renewal Process — #918
• Input/Output Functions available on Chevrolet® Silverado® 4500HD, 5500HD and 6500HD — #8158
• Allison DOC^® V2019.3 Subscription Service Update — #3319
• Allison TCM Reflash™ V6.2 — #3619
• P/N 29546675 — 4th Generation A46 TCM Product Discontinuation — #3519
• Incompatibility of Some Cleaning Agents with Allison Shift Selectors — #8835
• Transmission Fluid/Filter Change Recommendations — #1099BB
• Water and/or Ethylene Glycol in Transmission Fluid — #1898
• Filter Cover Bolt Hole Repair Kit — #2001
• Allison DOC® for 6th Generation Controls Release — #1321
• Allison HUB™ Premium Subscriptions

• Transmission Fluid/Filter Change Recommendations — #1099BB
• Transmission Fluid/Filter Change Recommendations — #1099R (French Canadian)
• Transmission Fluid/Filter Change Recommendations — #1099X (Chinese)
• Transmission Fluid/Filter Change Recommendations — #1099R (Czech)
• Transmission Fluid/Filter Change Recommendations — #1099X (French)
• Transmission Fluid/Filter Change Recommendations — #1099X (German)
• Transmission Fluid/Filter Change Recommendations — #1099X (Italian)
• Transmission Fluid/Filter Change Recommendations — #1099X (Japanese)
• Transmission Fluid/Filter Change Recommendations — #1099X (Korean)
• Transmission Fluid/Filter Change Recommendations — #1099R (Polish)
• Transmission Fluid/Filter Change Recommendations — #1099X (Portuguese)
• Transmission Fluid/Filter Change Recommendations — #1099X (Russian)
• Transmission Fluid/Filter Change Recommendations — #1099X (Spanish)
• Transmission Fluid/Filter Change Recommendations — #1099X (Turkish)
• Transmission Fluid/Filter Change Recommendations — Off-Highway Transmissions 5/6/8/9000 Series — #1098F
• Filter Cover Bolt Hole Repair Kit — #2001A
• Oil Analysis Test Recommendations — #1796B
• Cooler/Glycol Contamination — #1898B

Where can I purchase ETC?
ETC can be purchased through an Allison Authorized Distributor or Dealer.

To find the nearest Allison Authorized facility near you, visit our Sales & Service locator.

When do I purchase ETC coverage?
You can purchase ETC at the time of the vehicle delivery or within 12 months of vehicle delivery.

If you take delivery of a new vehicle from an outlet not offering ETC coverage, you are still eligible to purchase coverage through an Allison Authorized Distributor or Dealer and do not have to return to the outlet.

How do I pay for the ETC program?
You may include the cost with the purchase of your vehicle (with dealer approval), or simply write a check to the Authorized Allison Transmission Distributor or Dealer.

Will regears be accepted in to the ETC program?
Yes, provided they are new Allison transmissions in approved applications.

If I decide to sell or trade-in my vehicle before my coverage expires, can the remaining coverage be transferred to my new transmission?
No, the remaining coverage is not transferable to your new transmission. The ETC coverage purchased stays with the transmission.

Is support equipment and electronic components purchased from Allison covered by ETC?
Yes

If I do not use an Allison Approved fluid will Allison Transmission cover my repairs during my ETC period?
No, not if it is determined that the vehicle has been operating with fluids other than Allison Approved fluids.

To view our Allison Approved fluids, visit the Approved Fluids page.

Are towing charges to the nearest Allison Authorized service facility covered by ETC?
Yes, if your vehicle is disabled or if towing is necessary to prevent further damage to your transmission.

To find the nearest Allison Authorized facility near you, visit our Sales + Service Locator.

What fluids should I use in my Allison transmission?
Using an Allison Approved automatic transmission fluid extends drain intervals and enhances transmission performance and durability in all operating environments.

To view Allison oil recommendations for you transmission, visit our Approved Fluids or view our Transmission Fluid Recommendations (On-Highway | Off-Highway).

What transmission model is in my vehicle?
To find your transmission model check your vehicle/order paperwork.

If you can’t find the model designation, please call an Allison Distributor or Dealer for assistance. To find the nearest Allison Authorized facility near you, visit our Sales + Service Locator. Before calling, please have the following information ready:

• Vehicle type
• Engine horsepower
• Description of your shift selector
• Vehicle age
• Transmission serial number

To find other information specific to your transmission, search My Transmission.

Where do I take my Allison transmission for service and care?
Allison Authorized service facilities encompass all of the care that you’ll need to keep your Allison transmission running smoothly and for as long as possible.

From offering Allison Genuine Parts to service and repair to the sales of new transmissions, these locations provide the widest range of service and care for your Allison transmission.

To find the nearest Allison Authorized facility near you, visit our Sales + Service Locator.

Where do I find Allison DOC Support information?
Allison DOC support information can be found in the “Global Service Information” section in the Electronic Diagnostic section.

What is TAC’s phone number?
1.800.252.5ATD or 1.800.252.5283

What are TAC’s hours of operation?
Twenty-four hours a day, seven days a week

What transmission models are supported by TAC?
All on-highway transmissions, including 1000, 2000 and 2400 Series™

For additional technical questions, please contact your Allison Authorized facility. To find the nearest Allison Authorized facility near you, visit our Sales & Service locator.

If a dispute arises, the following information is necessary to resolve your dispute:

Unpaid Invoice or Incorrect Payment (Quantity)

If you have an unpaid invoice, or have received payment for a quantity that is incorrect, please fax the following to your Allison Accounts Payable Analyst: 

• Copy of original invoice
• Copy of proof of delivery (for goods delivered to any Allison dock)
• A detailed explanation of the situation

Incorrect Payment (Unit Price)

If you have received payment, but believe that the unit price is incorrect, please contact your Allison buyer. The Allison Accounts Payable department cannot resolve pricing disputes.

Invoice Status

If you are requesting the status of releases of 10% holdbacks Allison has taken on capital and tooling items, contact Carol Hommell at 317-242-2425.

Please do not request the status of an invoice that is not due to be paid, the Allison Accounts Payable department is unable to respond to these inquiries.

Allison payment terms are Net 60. Payments are made on the second business day of the second month following the receipt of your goods or services.

For example, if you shipped widgets on July 29 and Allison received the shipment on August 1, your payment will be made on the second month (October) and the second business day (October 2).

If you do not ship goods, but perform a service for Allison, your payment is based on your invoice date.

For example, if your invoice is dated July 29, Allison will make a payment on September 2.

To contact an Accounts Payable Analyst, please use the phone number below along with your specific supplier accounts payable contact, which are organized by account assignments below.

Phone: (888) 288-5122 and follow the prompts
Fax: (317) 242-4273

Email AP Supervi​sor
Email AP Analyst: A​-F Vendors
Email AP Analyst: G-L Vendors
Email AP Analyst: M-S Vendors
Email AP Analyst: T-Z Vendors
Email AP Check Authorization

All mailing correspondence can be sent to:

Allison Transmission
M/C L27, P.O. Box 7120
Indianapolis, IN 46206-7120